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18 Bikes Return Policy

If you wish to return any item(s), you can do so within 14 days of receipt. Please follow the instructions below.

1. Ensure the goods are in a resaleable condition, including packaging. Used/damaged goods will not be accepted for return. We may charge a 20% fee to allow discount of non-saleworthy goods/damaged packaging.

2. Contact us to explain your reason for return. We will not accept returns unless we have been informed.

3. Return the goods to us (address can be found here) You are responsible for return postage costs and ensuring the goods are well packaged. Include details of ther reason for return and whether you require other sizes/colours or refund.

4. Upon receipt of the goods and matching with returns number, we will complete your request. We will keep you up to date with any problems-eg backorders. In the case of replacements goods (eg. other sizes/colours), we will send free of charge. Refunds can only be made to the Card used for purchase.

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