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18 Bikes Web Shop Terms and Conditions

How do I pay?
The basket page gives options for either Credit/Debit Card payments via our secure server. Simply select the option you wish to use!

Credit/Debit Cards- We accept everything except American Express.
How do I contact 18 Bikes?
All of our contact details can be found at our contacts page
How do you deliver?
UK deliveries
We use either Royal Mail 1st class or DPD Local (next day) for UK mainland deliveries.
Small items (up to Royal Mail "Large Letter" size) will be sent 1st class with Royal Mail. All larger items will be sent with DPD Local.

UK Delivery prices are as below:
Bikes- FREE DELIVERY
Frames- FREE DELIVERY
Forks- FREE DELIVERY
Wheels- FREE DELIVERY
Clothing- FREE DELIVERY on orders over £25, otherwise £5
Accessories- FREE DELIVERY on orders over £25, otherwise £5


We always aim to dispatch on the day of ordering, where possible. Interlink collect by around 2pm, so please order early when possible. Royal Mail collect around 4.30pm. If you have an urgent/emergency order and need to discuss a guaranteed next day service, then please contact us. We'll do all we can, even if it means driving to the Post Office in one of the other villages nearby!
Please bear in mind that we're closed Wednesdays. Late Tuesday and Wednesday orders will leave on Thursdays.

International delivery

We dispatch to most countries around the world and have added our most popular options (Mainland Europe) to the shopping basket.

For mainland Europe, delivery for larger items is as follows
Bikes- £25
Frames- £25
Forks- £25
Wheels- £25


For smaller deliveries and/or other countries not listed at checkout, please contact us and we can quote for delivery.
What about my Card Security?
We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site.

Credit Card Security: Our secure web pages are hosted by Secure Hosting Ltd., who use 128bit encryption, the strongest form of encryption available, with Thawte SSL certification to ensure secure transmission of your information. Please note that due to the massive increase in credit card and online fraud we reserve the right to refuse any order and for any reason.

ALL fraudulant transactions will be passed to the Police without exception.
VAT
All prices quoted on this website include VAT at the UK rate of 20% (Where applicable)
How safe are my personal details?
For specific information regarding our privacy policy, please refer to the privacy policy page
What if it's not in stock?
If for some reason we've missed an item being out of stock, we'll contact you and give you the choice of cancelling, alternative product or waiting for the desired product. We don't charge card payments until dispatch, so we can cancel these off before any charge is made to your card.
And if I have a problem?
If you have a problem, please let us know and we'll always try our very best to rectify it. Our contact details are all available on our contacts page
How can I send stuff back?
Should you wish to return an item, please see our returns policy.
What if I have a warranty claim?
In the event of a warranty claim, please see our warranty policy.
     
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